Legal
Terms of Use
Please read these terms before using our website.
Acceptance
These Terms govern use of the Karasuma Leaf Tea website and any enquiry, order, booking, or visit arranged through it. By using the website, you agree to these Terms. If you do not agree, do not use the site. Additional terms presented for a specific order, service, or event will apply to that transaction and prevail to the extent of a conflict.
Information on this site
We take care to keep descriptions, availability, photographs, prices, and opening information accurate. However, the information is provided for general guidance and may change without notice. Images are illustrative and colours or details may vary. We may correct errors, update content, limit quantities, decline a request, or cancel an affected transaction where permitted by applicable consumer law.
Enquiries and contracts
Submitting a contact form or placing an item in a basket does not by itself create a contract. A contract is formed only when we accept your request or provide confirmation. We may need to confirm availability, timing, delivery area, age or identity details, or other practical information first. You must provide current, accurate information and promptly tell us if it changes.
Prices and payments
Prices are displayed in the relevant local currency unless stated otherwise and may include or exclude taxes only as clearly indicated at checkout or in a written quotation. Payment is due as shown at the time of confirmation. We use third-party payment providers and do not intentionally retain full payment-card details. If a payment cannot be authorised, we may pause or cancel the request after reasonable notice.
Cancellations and changes
Please contact us as early as possible if you need to change or cancel a confirmed request. Eligibility for a refund, credit, replacement, or rescheduling depends on the type of service or product, preparation already performed, and applicable consumer law. Custom, perishable, time-specific, or completed items may have limited cancellation rights. Nothing in these Terms removes mandatory rights you have under law.
Your responsibilities
You must use the website lawfully and respectfully. Do not interfere with its security or operation; attempt unauthorised access; submit false, misleading, harmful, or infringing material; use automated means to scrape the site; or use the site to harass anyone. You are responsible for the devices, connection, and account security you use. Please tell us promptly if you suspect unauthorised activity connected with your details.
Intellectual property
Website content, including our name, logo, layout, text, photographs, graphics, and code, is owned by or licensed to Karasuma Leaf Tea and protected by applicable intellectual-property laws. You may view and print a reasonable copy for personal, non-commercial use. You may not copy, modify, distribute, publicly display, or create derivative works without our prior written consent, except where law expressly permits.
Third-party links
Our website may contain links to independent websites or services for convenience. We do not control, endorse, or accept responsibility for their content, privacy practices, availability, or transactions. Your use of a third-party service is governed by that provider's terms and policies. Review them before providing personal information, making payment, or relying on content outside this website.
Disclaimers
To the maximum extent allowed by law, the site and its content are provided on an “as is” and “as available” basis. We do not promise uninterrupted, error-free, secure, or virus-free access, or that information will always be complete or current. We do not exclude warranties, conditions, or representations that cannot lawfully be excluded, and we will provide any legally required remedy.
Liability
To the maximum extent allowed by law, Karasuma Leaf Tea will not be liable for indirect, incidental, special, consequential, or punitive loss, or for loss of profit, data, goodwill, or opportunity arising from website use. Where liability cannot be excluded, it is limited to the amount required by law or, if permitted, the amount you paid us for the relevant service or product. This clause does not limit liability that law does not permit us to limit.
Privacy
Our collection and handling of personal information is described in the Privacy Notice and Cookies Notice, both incorporated into these Terms. By using this website, you acknowledge those notices. Marketing communications are subject to applicable consent and unsubscribe requirements. Operational messages about a request, transaction, or account are not optional marketing messages.
Suspension and termination
We may suspend, restrict, or end access to the site where reasonably necessary for maintenance, security, investigation, legal compliance, or a breach of these Terms. We will use reasonable efforts to minimise disruption when practicable. Provisions that by nature should survive termination, including intellectual property, disclaimers, liability limits, privacy, and governing-law provisions, will survive.
Governing law
These Terms and any non-contractual dispute are governed by the laws applicable at our place of business in Kyoto, subject to mandatory consumer protections that apply to you. Courts or tribunals with jurisdiction under those laws may hear disputes. Before beginning formal action, please contact us at [email protected] so we can try to resolve the matter promptly and fairly.
Changes and contact
We may change these Terms to reflect operational, legal, or security changes. Updated Terms are effective when posted unless a later date is stated. Material changes to a confirmed transaction will be handled as required by law. Contact Karasuma Leaf Tea at [email protected] or 318 Shimo-Ochiai-cho, Nakagyo-ku, Kyoto 604-8201, Japan with questions. Last updated: 20 July 2026.